Frequently Asked Questions

Have questions about our premium leather goods? Our FAQ section covers everything from product details and care tips to shipping, returns, and customization options. If you need further assistance, feel free to contact us—we’re happy to help!
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Last updated: February 2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is VILL OKSE?

VILL OKSE is a premium brand specializing in stylish, durable, and eco-friendly leather and leatherette bags and wallets for all occasions. Our mission is to combine fashion with functionality while maintaining a commitment to sustainability. Read more about us.

Why are VILL OKSE products sold at such a affordable price?

We manufacture our handmade leather products ourselves. There is no inter-mediator and we avoid unnecessary transport and trading costs.

Where are your products manufactured?

Our products are manufactured in our own factory based in Kolkata, the city of joy, West Bengal, India. Want to visit our factory and learn more, give us an email on villokseglobal@gmail.com and we will guide you through it.

What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To know more, read our Return and Refund Policy.

What is your refund policy?

Your refunds are processed within 10 business days. To know more, read our Refund and Return Policy.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. However, once the order is shipped, no modifications / cancel can be made.

What should you do if you receive a damaged / defective / incorrect product?

If your Orders arrive in a defective or damaged, or if you receive the wrong item, please contact VILL OKSE immediately. We will evaluate the issue and work to resolve it promptly.

Do you have a physical store?

Yes, we do have a physical store situated in the heart of the city of joy, Kolkata, West Bengal, India. You can get the address from Get in Touch. However, please make a prior appointment before coming to the store.

2. Product Questions

What is the material of VILL OKSE product?

VILL OKSE products are made from genuine leather. We also make our products in Recycled Canvas, Recycled Nylon which are manufactured from ocean wastes. To know more about our leather, read the Our Leather Section / Page.

Are your products handmade?

Yes. Every product of VILL OKSE is premium and handcrafted by professional artisans.

Are your leather products made from 100% genuine leather?

Yes, every product is made up of 100% pure full-grain bovine leather, which is a top-quality leather.

Is the metal fittings used by VILL OKSE are corrosion free?

Yes, we are using high-class brass metal which is corrosion-free. Our fittings are Lead free and Nickel free.

How do I care for this product?

To maintain the quality of your leather products, gently rub it with a dry cloth. Avoid machine washing or using harsh chemicals. Read our Journal on leather care to know more.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, UPI and Apple Pay.

Do you offer installment payment options?

At the moment, this feature is not available but it is going to come very soon.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Orders are processed within 3-4 business days, and standard shipping typically takes 5-7 business days within India. VILL OKSE offers free standard shipping on all orders within India.

How much does shipping cost?

We provide free shipping on all our orders.

Do you offer free shipping?

Yes, we offer free shipping on orders. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer support team via email at villokseglobal@gmail.com. You can also use our Contact us page. We’re here to help with any inquiries or issues you may have.

What are your business hours?

Our business hours are Monday through Saturday from 10:00am to 7:00pm EST.

How can I provide feedback?

We value your feedback! Please email us at villokseglobal@gmail.com with your thoughts, suggestions, or any concerns.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 22/2, Chandra Nath Roy Road, Kolkata 700039, West Bengal, India