VILL OKSE Warranty Promise

At VILL OKSE, we believe that true craftsmanship should last a lifetime. Every piece we create is designed to accompany you through years of journeys, and we proudly stand behind the quality of our leather goods.

Know the warranty policy in details

Lifetime Stitching Warranty

If a seam ever loosens or breaks under normal use, we’ll repair it free of charge — for life.

10‑Year Hardware Guarantee

We guarantee zippers, buckles, rivets, and snaps against functional failure for 10 years from the date of purchase.

Exclusive Care & Repair Service

For natural wear that comes with genuine leather, we offer professional cleaning, edge sealing, and restoration at a reduced customer rate.

Craftsmanship is not just a process—it's a promise to endure.

Frequently asked questions
Does the warranty cover scratches or leather color changes?

No. Natural patina, scratches, and color shifts are part of authentic leather’s character and not considered defects.
Can the warranty be transferred if I gift or resell my item?

Yes. The warranty follows the product. The new owner simply needs the original proof of purchase.
How do I request and complete a repair?

Email us with your order number and photos. If approved, we’ll guide you through the repair process, usually completed within 2–4 weeks.
What happens after the hardware warranty expires?

You’ll still have access to our Exclusive Care & Repair Service, where we provide expert restoration and repairs at a reduced customer rate.